How It Works
How Custom Orders Work — From Inquiry to Delivery
A transparent 5-step process: inquiry, design, sampling, production, QC and delivery. You always know what happens next and when.
Start Your OrderThe 5-Step Process
- 01 · Inquiry and Requirement Confirmation — fill the 6-field quote form; a human replies within 24 hours with price structure and sampling timeline.
- 02 · Design and Artwork — send your artwork (AI, PDF or high-res image) or use our design service; 2–3 working days.
- 03 · Sampling and Approval — digital sample (online preview) within 3–5 days, free; physical sample optional, about 7 days to make, can be air-shipped for approval, shipping paid by the buyer.
- 04 · Bulk Production — fabric prep, sublimation, sewing, full inspection; batch samples kept, color consistency verified against your approved sample.
- 05 · QC and Delivery — inspection report ships with the goods; sea, air or DDP options.
Lead Time Table
| Stage | Standard time |
|---|---|
| Sample — digital | Within 3–5 days; free, includes up to 5 rounds of revisions |
| Sample — physical (optional) | About 7 days to make; US$15–50 per style, shipping paid by the buyer |
| Revision round | Free within 5 rounds on digital samples; extra rounds quoted |
| Bulk production | 10–15 working days after deposit received and design/sample approved (by quantity; exact schedule confirmed in your quote) |
| US school orders | Plan 3–4 months ahead of the season — design-to-production scheduled around your start date |
FAQ
What is your MOQ? 10 pieces per design. Small orders from Europe and Australia welcome, group orders available.
What is the sampling fee? Digital sampling (online preview) is free as our first step, ready within 3–5 days. A physical sample costs US$15–50 per style depending on the design; the sample fee is not deducted from your bulk order, and sample shipping is paid by the buyer.
What payment methods do you accept? T/T with 30% deposit, PayPal for samples and small orders, L/C for large orders.
What sizes do you offer? Sizes are listed on the size chart for each style; ask us for the chart of the style you are considering. If your program needs something outside the standard chart, sizes can be customized to your requirements.
How long does shipping take? We normally ship by UPS or DHL, typically 5–10 days. Sea freight takes longer and varies by route. We will confirm the best method and the timing for your destination when you request a quote. Our nearest port and airport are in Wuhan, China, and full container loads (FCL) can be arranged for large orders.
Can we reorder later in the season, or add a late registration? Yes — reorders and top-ups are routine for us. Because we keep your artwork, digital proof and size breakdown on file, a top-up order is much faster than the first one: you just confirm the extra quantities and we reconfirm the details. There is no cut-off — you can reorder at any time, as long as the order meets our minimum of 10 pieces per design. Late registrations happen in every club — just tell us the deadline you need to hit. Top-up orders can also be consolidated with other orders — combined into a shared container and shipped together (consolidation / LCL).
Can you rush an order if we are up against a deadline? Yes — we can prioritize your order and speed up the design-approval step for an additional fee, quoted per order. Tell us the date you need and we will confirm what is possible before you commit.
What happens if our order arrives with a quality issue or the wrong sizes? If the problem is on our side — a production or workmanship issue — we take full responsibility and remake the affected items at our cost, including the freight for the replacement. If the problem happens in transit, we work it out with you case by case. Every order is checked before packing and ships with a QC report.
Start Your Order Today
24-hour response on every inquiry.
Start Your Order